We’ve got all you need to know about Skyscanner’s Data Policy. This is a rundown of how we use the information you provide us whenever you use Skyscanner, and some key points you should know about your data!
Skyscanner Canada’s Data Policy
When it comes to how we use data, there are no surprises and you’re always in control. We only use your information where you’ve given us your consent to do so. The data you’ve provided us will be used in these particular instances: when it’s needed to deliver a service or the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in our privacy policy terms and conditions.
The basics of how we use data
Because you are booking a service or services with Skyscanner, there is some information that we need from you in order to complete the transaction. We will generate a response based on your search queries, we will re-direct you to a “Travel Supplier” upon your request (outlined below), and use your data to contact you with messages, notifications or alerts order to deliver our services that you requested. For instance, if you book a flight or hotel with Skyscanner, you will receive confirmation emails about your booking, and flight status alerts if you’ve booked a flight on our website.
What data we collect and why
If you use Skyscanner’s services for booking your travels, it’s necessary for bits of information to be used, processed, and stored. But we always keep our data collection to a minimum, and never gather more information than we need. Information such as your Contact Information, Payment Information, IP Address, Travel and Booking Information, Demographics and Device and Location Information are collected in order to provide you with the services you’ve requested from us, such as booking a flight, car rental, or hotel.
You’re in charge of your information
You can update your profile settings and communication preferences at any time. If you’ve got a Skyscanner account, you can access, edit, download or delete the key personal data associated with your profile at any time by going to your Profile via the Skyscanner App or on your desktop. From here you can also manage your subscription and marketing preferences.
The travel suppliers you connect with
As mentioned in our privacy policy conditions, we aren’t in charge of how our “Travel Suppliers” use your data. “Travel Suppliers” are the travel partners that we connect you with when you make a booking through Skyscanner – airlines, online travel agents, hotels and car rental companies. At your time of booking, we will always provide you with a link to the Travel Suppliers policies so you’ll always be in-the-know.
Do we use cookies?
Yes, we do. We use cookies and other technologies such as web pixels and tracking codes in order to collect data for the purpose of providing you with the services you’ve requested when booking your travels through Skyscanner. Cookies are data files which help to give you with a consistent and effective experience with us, based on the information in your preferences and settings which you provide us during your search on Skyscanner’s website. We’ve outlined how cookies are used in travel searches in our guide here.
Is your data safe and secure with Skyscanner?
Yes! We are committed to keeping your information confidential and secure. Whatever information you’ve provided us with, our job is to keep everything safe and secure for you. And if there’s any information you’d like to withdraw from our data storage, you can do so at any time. We encourage our customers to update their profiles and communication preferences to whatever they feel comfortable with.
Want to know more about us?
Our frequently asked questions page has everything you need to know about Skyscanner and how we work. From how we make money to why our prices change, you can find everything on our FAQ page.
How can I contact Skyscanner?
Do you have a question not answered in this How We use Data page? Feel free to get in touch with us at our help centre. Our traveller-satisfaction team will be happy to help and answer any questions you might have!
