Koolhouse Porto
Av. da Boavista 911, Massarelos, Porto, 4100-128, Portugal
+ 78
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
WiFi
Parking
Air conditioning
Non-smoking
WiFi in common areas
Shower
More about Koolhouse Porto
Koolhouse Porto
Located in Avenida da Boavista and 4 minutes’ walking from Boavista Roundabout, the Koolhouse Porto is an historic house with a garden and free WiFi access. This guest house offers accommodations in private rooms and one-bedroom apartments.
Ratings and reviews
Cleanliness3.7
Location3.3
Service3.0
Rooms3.5
Value3.0
Sleep quality1.0
Traveler reviews
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Mentioned by travelers
Comment: Nov 17, 2024
Stayed in: Nov 2024
Nice spot we stayed one night. Very clean.
Parking was a nice option to have off street and gated. You will need to stop on the street and open the gate first just be mindful traffic because you have to block one lane of traffic to do so.
Parking was a nice option to have off street and gated. You will need to stop on the street and open the gate first just be mindful traffic because you have to block one lane of traffic to do so.
Comment: Oct 18, 2024
Stayed in: Oct 2024
The place was well maintained and very comfortable for the few days we were in Porto.
Solo traveler
SG
Comment: Jun 3, 2024
Stayed in: May 2024
Verbal abuse and harassment
Verbal abuse and harassment
Stayed at Koolhouse Porto for 2 nights. Nice room but quite noisy since it was facing the main street.
I left one luggage since I was coming back to the hotel on June 9 after my Camino de Santiago walk and the other bag was to be given to the luggage transfer company. Anyway for whatever reason, the wrong bag was sent - the owner / manager (Luis) says it was the fault of the luggage company while they say the wrong bag was given to them! Mistakes happen- no worries. We need to move on and find a solution.
On Day 1, after I walked 30 km from Porto to Mindelo, I found the wrong bag was delivered! So I called Luis ( by the way, he never replies on WhatsApp even during my stay - there’s self-check in etc, so I never even met him in the 2 days)
He just started *shouting* and being extremely verbally abusive and unpleasant. He says he realised the wrong bag was sent around noon, and contacted the luggage company. When I called him he couldn’t stop shouting for no reason at all without even listening to me and repeated more than 10 times “I don’t care” , “it’s not my problem”, and absolutely refused to help in any way. I even asked if he could send me the bag at MY expense by taxi but he refused. He insisted that I come back to collect it myself. Ridiculous !!!! The very kind elderly lady at my bed and breakfast place in Mindelo thought she could speak with Luis in Portuguese to explain better incase he didn’t understand the problem and even she was shouted and abused viciously - she was so disturbed and shocked and we both really could not understand this arrogant, rude, unreasonable behaviour . Absolutely shocking that a person like Luis is working in an industry like hotels with ZERO customer service mindset. Even the luggage transfer company said he lied and it was he that gave the wrong bag to the driver - obviously they would not “select” which bag to pick up - Luis’ story !!
Finally I had to boost this crazy man’s ego and had to apologise just so that he would agree to let the luggage company pick it up the next morning and bring it to me , resulting in my incurring so much extra expense .
It goes without saying that I have canceled the booking for next weekend.
Luis - I suggest you take customer service and anger management courses and be honest, polite and reasonable. You made the error and just to avoid responsibility, blamed everyone else and were awfully rude and abusive. Learn to treat people especially guests with respect. Not once did I , the mindelo lady not the luggage company blame you , we just tried to find a solution, with a calm, peaceful and reasonable tone.
If you’re the manager , I think you need to be fired . Maybe you were having a bad day.
ALL Portuguese people have been so amazing in my trip so far except for you.
The luggage company and the lady in Mindelo apologised to me and were so ashamed (as fellow Portuguese) to hear how you spoke to all of us. Feedback from the luggage company - “This person has no education on how to treat guests especially pilgrims”.
Please reflect on this rather than try to give some silly reply !!!
Stayed at Koolhouse Porto for 2 nights. Nice room but quite noisy since it was facing the main street.
I left one luggage since I was coming back to the hotel on June 9 after my Camino de Santiago walk and the other bag was to be given to the luggage transfer company. Anyway for whatever reason, the wrong bag was sent - the owner / manager (Luis) says it was the fault of the luggage company while they say the wrong bag was given to them! Mistakes happen- no worries. We need to move on and find a solution.
On Day 1, after I walked 30 km from Porto to Mindelo, I found the wrong bag was delivered! So I called Luis ( by the way, he never replies on WhatsApp even during my stay - there’s self-check in etc, so I never even met him in the 2 days)
He just started *shouting* and being extremely verbally abusive and unpleasant. He says he realised the wrong bag was sent around noon, and contacted the luggage company. When I called him he couldn’t stop shouting for no reason at all without even listening to me and repeated more than 10 times “I don’t care” , “it’s not my problem”, and absolutely refused to help in any way. I even asked if he could send me the bag at MY expense by taxi but he refused. He insisted that I come back to collect it myself. Ridiculous !!!! The very kind elderly lady at my bed and breakfast place in Mindelo thought she could speak with Luis in Portuguese to explain better incase he didn’t understand the problem and even she was shouted and abused viciously - she was so disturbed and shocked and we both really could not understand this arrogant, rude, unreasonable behaviour . Absolutely shocking that a person like Luis is working in an industry like hotels with ZERO customer service mindset. Even the luggage transfer company said he lied and it was he that gave the wrong bag to the driver - obviously they would not “select” which bag to pick up - Luis’ story !!
Finally I had to boost this crazy man’s ego and had to apologise just so that he would agree to let the luggage company pick it up the next morning and bring it to me , resulting in my incurring so much extra expense .
It goes without saying that I have canceled the booking for next weekend.
Luis - I suggest you take customer service and anger management courses and be honest, polite and reasonable. You made the error and just to avoid responsibility, blamed everyone else and were awfully rude and abusive. Learn to treat people especially guests with respect. Not once did I , the mindelo lady not the luggage company blame you , we just tried to find a solution, with a calm, peaceful and reasonable tone.
If you’re the manager , I think you need to be fired . Maybe you were having a bad day.
ALL Portuguese people have been so amazing in my trip so far except for you.
The luggage company and the lady in Mindelo apologised to me and were so ashamed (as fellow Portuguese) to hear how you spoke to all of us. Feedback from the luggage company - “This person has no education on how to treat guests especially pilgrims”.
Please reflect on this rather than try to give some silly reply !!!
Comment: Apr 1, 2024
Stayed in: Mar 2024
It was nice except quite cold even with the heater on full blast. There was a blanket but very thin and stained with something resembling blood
Comment: Nov 8, 2023
Stayed in: Sep 2023
Very spacious, close to cafes and grocery stores.
Distance from the old town was greater than expected. Guests need to know there is a second flight of stairs within the unit - not a problem for us but it could be challenging for some.
Distance from the old town was greater than expected. Guests need to know there is a second flight of stairs within the unit - not a problem for us but it could be challenging for some.
Location
Av. da Boavista 911, Massarelos, Porto, 4100-128, Portugal|2.24 km from city center
10 things to dowithin 0.31 km
Transportationwithin 1.02 km
Airportwithin 10.00 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
3 years old and over
C$16 (EUR10) per person per night
3 years old and under
Free
Pets not allowed
Please note that the following items may incur fees charged on site, you may contact the hotel for the specific amount according to your needs: Uncovered self parking, Rollaway bed.
This hotel accepts the following payment methods:
Cash
Koolhouse Porto: FAQs
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