Manor House Hotel
The Green, Bishop Auckland, DL14 9HW, United Kingdom
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
More about Manor House Hotel
Manor House Hotel
Located in Bishop Auckland, Manor House Hotel is within a 10-minute drive of Raby Castle and Auckland Castle. This spa hotel is 5.5 mi (8.9 km) from National Railway Museum at Shildon and 5.6 mi (9.1 km) from Binchester Roman Fort. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall. Enjoy local cuisine at The Manor Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee. Featured amenities include a 24-hour front desk, luggage storage, and lockers. This hotel has 2 meeting rooms available for events. Free self parking is available onsite. Stay in one of 32 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and irons/ironing boards can be requested.
Ratings and reviews
Traveler reviews
Comment: May 5, 2025
Stayed in: May 2025
Every member of staff we encountered was exceptionally polite and friendly, making us feel truly welcome. The spa was clean and well-maintained, with robes provided upon entry and secure lockers with keys for convenience.
Comment: May 5, 2025
Stayed in: May 2025
Sadly underwhelming
I have never stayed in a double room anywhere in the world with a bed that can’t comfortably fit two people. The room and bed felt cramped. The building has character which is let down by lack of care and attention inside.
We had a deal which included dinner, spa, treatment and breakfast which sounded like good value. It wasn’t. The spa has minimal amenities and was too busy for access to some. The “welcome” drink was less than half a bottle of innocent smoothie poured over ice in a plastic champagne flute, so probably 100ml. We weren’t told prior to arrival that they don’t provide footwear so had to walk around the spa in bare feet. The men’s changing room reflected a school gym changing room from the 70s. Food was of a low standard. We opted for simple meals based on our experience. The chicken burger was a tiny chicken breast that filled half the bun, fries were greasy. Beer burger was fine.
The pictures on trip advisor look lovely but I can only assume this is the part of the hotel used for weddings and events.
We had a charge we queried at checkout and were told that the £25pp allocation for dinner didn’t include drinks. Our total dinner bill was well under the £50 and that should have been made explicit. It was a fitting note to end on.
I picked the hotel based on the website and reviews on trip advisor. There was not one specific thing to raise as a complaint just that generally the standards and quality are poor and do match the idea of a “luxury spa hotel”. No water in the room, half used rolls of toilet paper in our bathroom on arrival, minimal coffee and tea. Decor shabby. We wanted a relaxing night away and sadly didn’t get it.
The staff were all warm and friendly and for a general stay it would be acceptable (for an appropriate price). For a special trip or luxury spa experience I’d consider some where else.
Comment: May 1, 2025
Stayed in: Apr 2025
The place needs a refurb and food is very expensive sides like chops etc are all extras staff not the politeist just would not return but wish them the best
Comment: Apr 21, 2025
Stayed in: Apr 2025
Comment: Apr 20, 2025
Stayed in: Apr 2025
Ridiculous additional charges for leisure facilities
I have been many times before in the past and it has been ok.
When I was looking at the hotel’s details via the Expedia app there was nothing to suggest that there were any additional charges to use the leisure facilities.
However, as soon as I had made the booking and the money had left my account, I receive correspondence from the hotel advising of charges for the leisure facilities.
£20per adult and £7.50 each for the children for an hours swim during specific times!!
I was absolutely flabbergasted, I have always stayed at hotels and have never experienced this before.
I spoke to the hotel direct and they confirmed that this was the case and apparently this is reflected in the room rate……£130?…….for a night in West Auckland……I don’t think so!!!
Last time my Mum, my sister and I had treatments there, there was a massive brawl in the car park!!
I contacted Expedia who were very understanding and clarified that they were not aware of this either and this was not included in the hotels description advertised on Expedia.
The call handler was very apologetic and contacted the hotel, I was told that the contact at the hotel was not understanding of this matter and it had to be escalated to the manager who was not on shift until the afternoon.
Be very careful booking this hotel due to additional charges and poor customer service.
We stayed at a holiday inn instead in Newcastle where there were no hidden charges, no restrictions on children’s swimming times and lovely friendly accommodating staff.
Location
The Green, Bishop Auckland, DL14 9HW, United Kingdom|4.59 km from city center
10 things to dowithin 2.10 km
Transportationwithin 4.10 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
All ages
C$19 (GBP10) per person per night
3 years old and under
C$19 (GBP10) per person per night
Pets allowed with an extra charge
Breakfast available
Breakfast menu
From the menu
Breakfast price
Please contact hotel for price information
Cash