Disneyland® Hotel
Rue de la Marniere, Chessy, 77700, France
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about Disneyland® Hotel
Disneyland® Hotel
Welcome to the newly reimagined Disneyland® Hotel, the ultimate five-star royal residence where dreams of living a fairy tale come true. If your after the grandest Disney Hotel with the most magical of themes, this is the hotel for you. With its own entrance to Disneyland® Park and an iconic view, Disneyland® Hotel is the ultimate royal residence in the ultimate location. Be our Guest and you’ll be just afew steps from our magical attractions, shows, parades and Disney Characters Encounters. It doesn’t get any closer than this!Crystal Pool & Health Club – the perfect place to unwind after a day of adventure in the Disney® Parks. With a swimming pool, paddling pool for kids, sauna, five-star fitness suite and meditation and yoga space, there’s something for royals of all ages. Superior RoomsDeluxe Rooms includes breakfast and access to the Deluxe LoungeCastle Club Rooms or Suites includes breakfast and access to the Castle Club LoungeWhy not treat yourself and upgrade to a Castle Club Room or Suite where residents can access the Castle Club Lounge, their own private retreatwith a stunning view of Sleeping Beauty Castle. Come by for a delicious breakfast in the company of Disney Princess Characters – there’s a buffet and à la carte menu to choose from – and themed afternoon Tea Time treats. Open all day for soft drinks. Check InYou may check in at any time on the day you arrive, even if it’s in the morning! Your room will be available from 3pm. Should you arrive before your room is ready, you can just head straight to the Parks whilst we keep your bags in the hotel Left Luggage Room. Check OutCheck out is at 11am however if you would like to enjoy a final day of fun in the Parks, you can. ..
Ratings and reviews
Traveler reviews
Comment: May 30, 2025
Good location, hotel nice but not perfect
It’s the best location by far out of all the Disney hotels and made the trip a lot easier by being so close to the parks. It is a shame that most of the rooms are in the opposite wing to the exit so you have to walk across the huge balcony to get to them. When you’re exhausted, every additional step feels really hard work. It would make a huge difference to our experience if there was another exit on that side of the hotel. One of the lifts was also broken for our whole visit (and no sign of anyone trying to fix it) which meant waiting to get out of the hotel in the busy mornings which was a bit annoying.
The princess meets were brilliant. Great to be able to meet them so frequently and with relatively small waits (circa 10 mins usually), a real plus to staying in the hotel.
We felt that the hotel should restrict access to guests only. There were times where the lobby was so busy with people waiting for princess shows.
You’re given water in the mini bar on the first day but it’s made clear this won’t be replaced unless you pay for it. A bottle of water a day in a 5 star hotel doesn’t seem an unreasonable ask…
Breakfast was nice, croissants were a particular favourite for my children, but more fresh fruit options would really be appreciated.
The royal banquet was a disappointment. It’s a really expensive meal for what it is, the food was nice but the organisation was a real let down. The queues were huge. I don’t expect to pay €269 (2 adults and 2 children) to have to queue 30 minutes to get food. I missed my children meeting Minnie because of the queues. Having said that all the character interactions were great, but it felt like too many bookings had been taken at the same time.
Overall a good holiday, we had a lot of fun, loved the location of the hotel but would probably stay in hotel new York again going forwards because the extra service levels you’d expect for the cost just aren’t there in this hotel.
Comment: May 29, 2025
Overall a pretty good stay
Comment: May 29, 2025
Disappointed
The biggest issue we had was the lights in our room on our last night would not switch off correctly. Maintenance did arrive after midnight to try and rectify however they left with a light on in the room and no bathroom light. This was very inconvenient as we were travelling with a 4year old. The following morning I discussed this with reception and all I was told was they will record the incident and have a nice day.
In addition on arrival only 3 dressing gowns and slippers were available for 5 guests, after requesting more they never arrived. A bed guard rail was requested, never arrived.
Finally two of three elevators were operating on arrival and on check out only one was operating.
Not really what you would expect from a 5 star hotel.
Hotel response
Comment: May 30
Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel itself to be nice, but we sincerely regret the service and maintenance issues that impacted your stay.
We understand how frustrating and inconvenient the issues with the room lighting, missing amenities, and elevator functionality must have been—especially while traveling with a young child. We deeply apologize that our service did not meet your expectations and that your requests were not properly followed up on. This is certainly not the experience we aim to provide, and your concerns will be shared with the relevant teams to ensure we improve our responsiveness and attention to detail.
Your feedback is invaluable in helping us enhance the quality of our service, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.
Best regards,
Yeray
Guest Experience Team
Comment: May 28, 2025
Disappointed
Hotel response
Comment: May 30
Thank you for taking the time to share your experience with us. First and foremost, we truly appreciate your loyalty and are delighted that you continue to enjoy the magic of Disneyland Paris. It’s wonderful to hear that the park itself met your expectations again!
However, we sincerely regret that your experience at the Royal Banquet did not live up to your expectations. Providing a high-quality dining experience is incredibly important to us, and we are sorry that you found the food choices limited, the trays not replenished, and the temperature of the dishes not up to standard. Your concerns regarding costume cleanliness are also noted, as we strive to maintain the highest standards for all aspects of our guest experience.
We take feedback like yours very seriously and will ensure that your comments are shared with the relevant teams for review and improvement. It is always our goal to provide magical moments that are truly worth the investment our guests make, and we regret that this aspect of your visit did not reflect that.
We sincerely hope to welcome you back in the future for an experience that is much closer to the high standards you expect and deserve.
Best regards,
Yeray
Guest Experience Team
Comment: May 28, 2025
Has Disney lost the plot?
Excellent location
Rue de la Marniere, Chessy, 77700, France|1.54 km from city center
10 things to dowithin 0.32 km
Transportationwithin 1.67 km
Airportwithin 1.53 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Continental breakfast
Breakfast price
C$71 (≈EUR 45)/person
