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What is Aeroplan and How Does it Work?

Aeroplan is Canada's most popular travel rewards program. Earning miles may be easy, but everything in between can be complicated. So we'll break it down for you, from Aeroplan login to booking your dream vacation.

What is Aeroplan?

With more than five million members, Aeroplan is Canada’s most popular travel rewards program. Since launching in 1984, its members have redeemed more than 30 million flights—enough to fill 50 Boeing 777s a day for more than four years.

But for those new to Aeroplan rewards, learning how to collects and redeem miles can seem daunting. We’ll breakdown the basics, from Aeroplan login to travel rewards, and cover the important airline partnership developments, so you can get the most out of Aeroplan flight rewards.

How Does Aeroplan Work?

Aeroplan is Air Canada’s multifaceted traveller rewards program. As a coalition loyalty program, it allows members to earn miles when they swipe their Aeroplan card with any participating business. These miles can then be redeemed for a variety of rewards, including flights, concert tickets, Air Canada vacations, and more.

Most people think only frequent flyers stand to benefit from Aeroplan rewards. In fact, the majority of members are not frequent flyers, they’re frequent spenders. Here are some of the 150 brand partners that help members earn miles:

  • Avis Budget Group
  • Starwood Hotels & Resorts
  • Fairmont Hotels & Resorts
  • Home Hardware
  • Costco
  • Hudson’s Bay
  • TSC
  • Sephora

Aeroplan and Air Canada: What is the Latest?

In November last year, Air Canada announced plans to aquire Aeroplan in a bid to launch its own loyalty program in 2020. When it begins, Aeroplan miles will be honoured on a one-to-one basis. Until then, Aeroplan customers can continue to use and redeem their points as usual.

If you are confused about the relationship between Aeroplan and Air Canada, you’re not alone. Aeroplan was initially created by the flag carrier as its official loyalty program. In 2002, Aeroplan began operating as subsidiary, and in 2005, it was spun off as a separate entity that was eventually acquired by Aimia Inc.

Last year, Aeroplan added Air Transat, Porter, and other Canadian airlines as partners. But in August, Air Canada led a consortium that scooped Aeroplan up again. While Aeroplan no longer retains partnerships with these airlines, it still offers travel with Star Alliance members.

The Aeroplan Rewards Chart

Members have access to round-trip Aeroplan flight rewards on Air Canada, Star Alliance airlines, and other partners. Aeroplan flight rewards are known as Round-trip Fixed Mileage Flight Rewards (formerly ClassicFlight Rewards). In order to be eligible for the trips listed in the Aeroplan rewards chart, members must have at least 50% of the miles listed below.

Aeroplan Redemption chart

See the full chart here.

Fixed Mileage vs. Market Fare Flight Rewards: What Does it all Mean?

There are a few terms and fares to consider when redeeming miles for travel.

Fixed Mileage

When you book a flight with Aeroplan, you can choose between either Fixed Mileage or Market Fare flights. Fixed Mileage tickets are reserved exclusively for members on Air Canada and Sky Alliance airlines. These flights are offered at the low, fixed mileage levels listed in the chart above. Availability for these flights can vary, with limited seats for popular flights and sometimes unideal departure times.

Market Fare

With Market Fare Flight Rewards, you get access to any available unsold seat. However, the miles required to book a flight is derived from market prices. In other words, if the price of a ticket goes up, then so does the mileage required. Of course, it works the other way around, too. If the market fare goes down, fewer miles are needed to book a ticket. Market Fare flights typically have higher mileage requirements than Fixed Mileage tickets, but greater availability.

Air Canada Ticket Fares

Depending on the type of fare with book with Air Canada, you may earn more or less miles. For instance, if you book Air Canada Tango Fares, you earn 25% to 50% of miles (based on your travel distance). These miles do not qualify for Altitude status.

Flex and Latitude Fares earn you 100% Aeroplan miles, Executive Lowest earns 125%, while Executive Flexible gets you 150%. Miles earned on Flex, Latitude, and Executive Fares do qualify for Altitude status.

How Does Aeroplan Status Work?

In addition to Aeroplan miles earned, there are different tiers you can reach depending on your travel and spending habits. Status comes in three levels: Silver, Black, and Diamond.

  • Silver: 25,000 miles in a calendar year.
  • Black: 50,000 miles.
  • Diamond: 100,000 miles.

As an added bonus for reaching status, members get 20%, 25%, and 35% off required miles on market fare flights for Silver, Black, and Diamond members, respectively. Benefits begin as soon as you reach the Aeroplan level and last through the following year. Aeroplan levels also offer extra ways to earn bonus miles.

Air Canada’s Altitude Status

Altitude is designed to reward the airline’s frequent flyers with priority reservations, priority airport services, lounge access and much more. Travellers can only earn Altitude status with Altitude Qualifying Miles when flying on Air Canada or Star Alliance member travel.

It takes 25,000 Altitude Qualifying Miles in a calendar year to reach Altitude status. However, depending on the type of fare you book, you may earn less or more Aeroplan miles. Also, they don’t always qualify for Altitude status.

You can earn higher Altitude Status when you attain 35,000, 50,000, 75,000, and 100,000 Altitude Qualifying Miles.

See below for what it takes to earn the different Altitude statuses.

Air Canada Altitude status

How to Redeem Your Aeroplan Rewards

To redeem your Aeroplan rewards, you need to use the Aeroplan website. Don’t forget that when you claim miles, you still have to pay taxes on your purchases. If you make reservations online there is no booking fee, but if you make your reservation by phone, you will incur a $30 CAD fee.

Use Skyscanner to see what other flights are available to your destination. Since we have more than 1,200 partners, you might find a cheaper flight on a different carrier. Sure, you won’t be able to claim your miles, but you’ll be getting the best price.

How to Log In to Aeroplan

Follow these Aeroplan sign-in steps to redeem your travel rewards.

  1. Head to Aeroplan website and click the orange box in the top right-hand corner that says “Log In.” 
  2. On the Log In page, enter your card number and password.
  3. You can also use Facebook or Google as Aeroplan sign-in accounts.

If you don’t have an account, select Complete your profile.

How to Access the Aeroplan eStore

Aeroplan flight rewards help you spend less money on airplane tickets, but there are also other items available for redemption.

In the Aeroplan eStore, you can redeem points for more than 800 rewards, starting with as little as 5,000 miles. You can preview the online store, but to keep shopping you will be asked for your Aeroplan log in. 

From the main menu, select “Get Merchandise.” This will open three options: Merchandise, Gift Cards and Tickets & Events. Click on the option you want to explore. 

The Best Aeroplan Credit Cards

Consider one of these credit cards to earn more Aeroplan flight rewards. Members can earn extra miles when they pay with these affiliated cards.

TD Aeroplan Visa Infinite: Cardholders can earn 1.5 miles for every $1 spent on eligible grocery, gas, drugstore and aircanada.com purchases. For every $1 spent elsewhere, cardholders earn one mile. Additionally, this card offers the welcome bonus: 25,000 miles. Other benefits include one complimentary checked bag on eligible flights, travel insurance, priority check-in, one-time access to the Air Canada Maple Leaf Lounge, and more TD Aeroplan rewards.

CIBC Aerogold Visa Infinite: Like TD Aeroplan rewards, CIBA Aerogold Visa Infinite cardholders earn 1.5 miles for every $1 spent on eligible grocery, gas, drugstore and aircanada.com purchases, and one mile for every dollar spent elsewhere. Purchases made certain Aeroplan partners can earn up to twice the miles. In addition to coverage and travel benefits, this card offers up to 20,000 miles as a welcome bonus and a $120 Air Canada gift card.

American Express Gold Rewards Card: Amex Canada Gold Rewards points transfer 1:1 as Aeroplan rewards, but are remain as card member rewards. New cardholders earn a welcome bonus of up to 25,000 miles. Members earn two miles for every dollar spent on eligible travel and purchases, and one mile for every dollar spent elsewhere. Additional benefits include travel insurance, complimentary hotel room upgrades when avaiable, and advance tickets to entertainment

How to Contact Aeroplan

If you have a general questions regarding Aeroplan, its Frequently Asked Questions page may provide the answers. If not, try calling at the number below:

Canada, USA, and the Caribbean: 1-800-361-5373 United Kingdom: 0800 756 3865
All other areas: 1-514-395-0300

Hearing-impaired members using a TTY can contact 1-800-361-5373 via Bell Relay Service (711).

Additional Air Canada Flight and Travel Information

Map

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