Hilton Garden Inn Rochester-Downtown

155 E Main St, Rochester, 14604, United States

+ 66

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Fast facts

Check in from:
15:00
Check out before:
12:00
Breakfast
Breakfast available
Pets
Pets allowed with an extra charge
Children
Children are welcome at this hotel

Amenities

WiFi
Parking
Air conditioning
Airport Shuttle
Pool
Fitness Center

More about Hilton Garden Inn Rochester-Downtown

Hilton Garden Inn Rochester-Downtown

Originally the site of the National Clothing Company, a major retailer in Rochester’s downtown area, Hilton Garden Inn Rochester Downtown hotel boasts a rich history of hospitality. The newest hotel in downtown Rochester, NY, we are located within walking distance of the Rochester Riverside Convention Center and just a short drive to the picturesque Finger Lakes Region of New York State. This Rochester, NY, hotel is also only minutes from the Strong National Museum of Play - the only collections-based museum in the world devoted solely to play. Feel at home in an inviting guest room or suite at this hotel in downtown Rochester, NY. Enjoy a fantastic range of amenities, including a Keurig® coffee maker, a refrigerator and a microwave. Check emails with complimentary WiFi at the ergonomic desk and play your favorite music through the iHome® dock. Start your day with a buffet breakfast in The Garden Grille, and enjoy locally produced wines, grilled steaks and seafood in the contemporary, bistro-style, Stone Street Pub. If you would rather dine in the privacy of your guest room, we offer a tempting evening room service menu. The convenient 24-hour Pavilion Pantry® stocks a variety of snacks and sundries. Work out with contemporary Precor© exercise equipment in the complimentary 24-hour fitness center or swim in the heated indoor pool. Organize a business meeting, social event or wedding reception with two flexible function spaces, a board room, a ballroom, a complimentary, 24-hour business center, contemporary A/V technology and inspired onsite catering.

Ratings and reviews

Cleanliness4.6
Location4.4
Service4.5
Rooms4.4
Value4.2
Sleep quality4.5

Traveler reviews

Mentioned by travelers
Family traveler

Comment: Jun 8, 2025

Stayed in: Jun 2025

Great stay, great hotel

We had a wonderful stay. We came to Rochester for a wedding. We stayed 2 nights. Our room was clean, comfortable and quiet. We had a fridge and microwave with a Keurig also. The staff was very helpful and friendly. We parked in the garage next door with no trouble. We would definitely stay here again.

Hotel response

Comment: Jun 9, 2025

Dear Valued Guest,
Thank you for taking the time to share your positive experience at Hilton Garden Inn Rochester Downtown! We are thrilled to hear that you enjoyed your clean and comfortable room, as well as the helpful and friendly staff. We appreciate your feedback and look forward to welcoming you back in the future.
Sincerely,
Management Team
Hilton Garden Inn Rochester Downtown
Family traveler

Comment: Aug 13, 2025

Stayed in: Aug 2025

Think twice before staying here!!!

We went to Rochester to visit family and decided to stay here. The experience started wrong from the start. We called two hours before check-in to ask if we could check in early. We are aware that this option is not always available. The lady on the phone was so rude. Upon arrival, they checked us into a dirty room. We had to get a new room, saw a mouse in the lobby, and the staff is very rude and unprofessional

Hotel response

Comment: Aug 14, 2025

Dear Valued Guest,
We are disappointed to hear about your experience at our hotel. We apologize for the rude behavior from our staff and the cleanliness issues you encountered. This is not up to our standards, and we will address these issues with our team. We appreciate your feedback and will work to improve in these areas. We hope you consider giving us another chance in the future.
Sincerely,
Management Team
Hilton Garden Inn Rochester Downtown
Couple

Comment: Aug 8, 2025

Stayed in: Aug 2025

Avoid this place like the plague

Avoid this place like the plague.
This was hands down the worst hotel experience I’ve ever had. I arrived in town late for a wedding, checked in at 11 PM, and was immediately told by the front desk lady that she had to “check if my room was clean.” Really? That’s not something I want to hear at any hour, let alone that late.
She comes back and tells me the room isn’t ready. Fine. She gives me a different one. We walk in, and it’s filthy, absolutely disgusting. Back to the desk. Now she claims she doesn't have a room for us at all. I ask her, point blank, what I'm supposed to do, and she casually says she can give me a smaller room. No apology. No explanation. No offer to refund the difference. Zero professionalism. Zero concern.
The smaller room was “clean”, or so she said, but clearly half-assed. At that point, we were exhausted, slept in the barely made bed, and got the hell out of there the next morning.
Unprofessional, unprepared, and unclean. This place shouldn’t even be operating.

Hotel response

Comment: Aug 11, 2025

Dear Valued Guest,
We are disappointed to hear about your experience at our hotel. We apologize for the inconvenience and frustration you experienced during your stay. We take these concerns seriously and will address them with our team to ensure it does not happen again.
We appreciate you bringing these issues to our attention and will use your feedback to make improvements. We strive to provide a clean and comfortable environment for all of our guests, and we regret that we fell short of your expectations.
Our team works hard to deliver exceptional service, and we are sorry to hear that we did not meet the mark during your stay. We will address the issues you mentioned with our staff to prevent similar situations in the future.
We hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for your feedback and we look forward to the possibility of welcoming you back in the future.
Sincerely,
Management Team
Hilton Garden Inn Rochester Downtown
Other

Comment: Jul 22, 2025

Stayed in: Jul 2025

I checked in today and have been very disappointed to the point of leaving a review - which I never do. I inquired about valet (there are spaces clearly marked for hotel valet in the garage) as I have a 6am flight when I depart and need to leave early. As a single woman with a lot of luggage (this is part of a longer trip), I didn't think I would feel safe going to my car at 4 a.m. to an external garage on my own and was trying to find the safest solution once I realized the setup of parking. Valet is not available until 2 or 3 p.m. - and not available that early in the morning to have them bring my car to me. I was told, "Security is out there, you can't see them, but they can see you." Reassuring.
Then when I asked about parking, I was told they would bring me the parking pass and slip it under my door - never happened and I had to go back to check on it. It was just sitting at the front desk.
Tried to have dinner at the restaurant - ordered a simple rigatoni dish, waited a really long time for it, and the pasta was WAY undercooked. The bartender said, "Well, I didn't cook it." and kept saying over and over, "Don't shoot the messenger." I told her that I know how a restaurant works and I wasn't doing that.
Not a great attitude from her, AWFUL pasta that was unedible to the point of I tried and had to spit it out into a napkin...and she told me they said it was served al dente.
It wasn't al dente. It was "Oh crap, we forgot to make her meal, drop the pasta in for a second and take it out."
I have no idea how this hotel has the ranking it has.

Hotel response

Comment: Jul 24, 2025

Dear Valued Guest,
Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience you experienced during your time at our hotel. We strive to provide a positive and comfortable experience for all of our guests, and we take your comments seriously. We appreciate you taking the time to share your concerns and we will address them with our team to ensure a better experience for future guests.
Sincerely,
Management Team
Hilton Garden Inn Rochester Downtown
Anonymous traveler

Comment: May 12, 2025

Stayed in: May 2025

Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.

Very good location

4.4

155 E Main St, Rochester, 14604, United States|0.61 km from city center

10 things to dowithin 0.75 km

Transportationwithin 0.83 km

Airportwithin 6.41 km

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Crib

Please contact the hotel for details about adding a cot.

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast menu

From the menu

Breakfast price

Please contact hotel for price information

Important information from the hotel
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hilton Garden Inn Rochester Downtown, NY of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Important information about the city
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logocard logocard logo

Cash

Hilton Garden Inn Rochester-Downtown: FAQs

Yes, Hilton Garden Inn Rochester-Downtown does have a restaurant.
At Hilton Garden Inn Rochester-Downtown, you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Hilton Garden Inn Rochester-Downtown.
Hilton Garden Inn Rochester-Downtown is 0.6 km away from Rochester city center.
Hilton Garden Inn Rochester-Downtown is in Rochester, United States and is 0.6 km away from Rochester city center.