Hilton Garden Inn Jacksonville JTB/Deerwood Park

Name: Hilton Garden Inn Jacksonville JTB/Deerwood Park
Address: 9745 Gate Pkwy N, Jacksonville, 32246, United States, Jacksonville, Florida, 32246, United States

9745 Gate Pkwy N, Jacksonville, 32246, United States

+ 68

C$223

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All taxes and fees included

Double room

Double room

Double room

Double room

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

View all

WiFi

Parking

Air conditioning

Pool

Fitness Center

Spa

More about Hilton Garden Inn Jacksonville JTB/Deerwood Park

Hilton Garden Inn Jacksonville JTB/Deerwood Park

Located in Jacksonville, 7.6 miles from EverBank Field, Hilton Garden Inn Jacksonville JTB/Deerwood Park has accommodations with an outdoor swimming pool, free private parking, a fitness center and a shared lounge.

Ratings and reviews

Cleanliness4.5

Location4.6

Service4.5

Rooms4.3

Value4.3

Sleep quality4.3

Traveler reviews

Anonymous traveler

Comment: May 28, 2025

Stayed in: May 2025

Hi , Started out a little rough upon check in, however was able to speak with General Manager and felt welcome, also always a pleasure to see Ms. Terri, she very pleasant on the front desk.
Also, a star for the hot tub working, have been several times when it wasn't working. Thanks so much , Eleatra J

Other

Comment: Aug 15, 2025

Disappointed in Hilton - again...I think they are all having issues.

This could be a great property.
Only 2 stars because the guy at the desk tried but failed. sockets/usb ports over nightstands did not work. no remote to put shades up, chair had nasty crotch stain, tp holder in bathroom broken and kept falling off, our door looked broken into - not repaired well at all. noisy mechanical thing in hallway ran 24/7 door to the room it was plugged into was unlocked, open and kids were playing in there - wires all over room - must be safety hazard. we asked for help from front desk, he was supposed to have engineer contact us - engineer never showed. they did not have another handicap accessible room with roll-in shower that had a king size bed. no other help offered.

Business traveler

Comment: Jun 9, 2025

Stayed in: May 2025

Faulty charges. Rude GM Lacey Childress. Unable to reach resolve through any means. Dismissed on every phone call.

This has been my preferred hotel for the last three years. I travel with work and choose to stay here weekly. April 30th, they charged me a smoking fee on a night I checked out briefly after checking in to help with a family emergency out of state. I have been in contact with every person you can reach as a Hilton customer and have not reached a resolve other than being told to dispute the charge by General Manager Lacey Childress. I was charged an upgrade fee in the middle of May. I don't upgrade rooms. The only possibility is me letting the front desk know about the AC being out, so they moved rooms, but I can't remember if this was the same visit or if they are just charging as they please. On May 20th, they charged me with another smoking fee. I have been in contact with the front desk person Orly who gives the runaround when I ask to speak with GM Lacey. I have requested the third-party electronic smoke detection reports 5seperate times now and have not received them. The two times I have successfully gotten her on the phone she has been dismissive, assuming, and rude. I want to see this report as I assume the time of the charge would prove this charge to be faulty, as I previously stated April 30th I was charged although I was physically in the room for less than an hour and not smoking.
I do not smoke. In fact, I have moderate to severe asthma and am strictly health conscious so can't smoke even if I wanted to.

Couple

Comment: May 4, 2025

Stayed in: Apr 2025

A Solid Location But Request Extra Pillows

Stayed here one night. Parking is plentiful and easy, and there's a good number of bars/restaurants/entertainment walking distance. Staff was very pleasant. Room was clean and spacious, bed was reasonably comfortable. The pillows however, were nonexistent. even folding the two pillows over on themselves, they still had no support at all.
The little shop in the lobby had a couple of things, but seemed during my stay probably in need of a re-stock. They claim there's a restaurant here, and there's also an area that could have previously been a breakfast buffet spot, but when I was here breakfast was just 4 items on offer and a sitting area. Was very unclear.
All in all, this property did what I needed for a short stay in Jacksonville.

Family traveler

Comment: Apr 29, 2025

Stayed in: Mar 2025

$300 smoking fee scam

Hotel refuses to let me talk to a manager about the $300 fee for smoking. I have never smoked in my life. I was not told about this charge before I checked out only received it in the bill many days later.
I have called Hilton and they have an open case now against this hotel for these $300 charges. You can see many other reviews where people have been scammed.

Excellent location

4.6

9745 Gate Pkwy N, Jacksonville, 32246, United States|12.15 km from city center

10 things to dowithin 1.26 km

Transportationwithin 20.09 km

Airportwithin 12.27 km

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Crib

Please contact the hotel for details about adding a cot.

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast menu

From the menu

Breakfast price

Please contact hotel for price information

Important information from the hotel

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note: The Double Room cannot accommodate an extra bed.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods

This hotel accepts the following payment methods: