Guest Rooms and Family Apartments
19 Krupówki, Zakopane, 34-500, Pologne
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Infos rapides
Arrivée à partir de : | 14:00 |
|---|---|
Départ avant : | 10:30 |
Guest Rooms and Family Apartments : plus d'informations
Guest Rooms and Family Apartments
En choisissant Guest Rooms and Family Apartments à Zakopane, vous profiterez d'un agréable séjour à quelques pas de Rue Krupowki et Musée de Tatra. Cette pension de famille se trouve à 0,5 km de Galerie d'Art de Zakopane et à 1,3 km de Cimetière de Pęksowym Brzyzku. Cette pension de famille offre un parking gratuit à proximité. Les équipements et services proposés incluent un distributeur automatique / des services bancaires et un micro-onde dans l'espace commun. Un parking gratuit est disponible dans l'enceinte de l'hébergement. Avec une décoration personnalisée, les 9 chambres de l'hébergement vous invitent à la détente et comprennent un micro-ondes et une télévision LED. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Les salles de bain comprennent une douche et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent une bouilloire électrique et de l'eau minérale (offerte). Le service d'entretien est assuré sur demande.
Commentaires des voyageurs
Comment: Jun 19, 2025
Incredible Hotel
Beautiful lobby, highly trained and friendly staff. I am not sure if I spell correctly, Juliette from the front office was helpful.
Rooms with the view to the river is the best option. Room itself is very cozy and stylish.
Breakfast is delicious as well as lunch.
Very convenient SPA. The hotel you want to come back!
Comment: Jul 25, 2025
Afternoon tea
Comment: Jun 29, 2025
A wonderful experience overall.
Breakfast is excellent, though it’s served à la carte rather than buffet-style, which may be slightly less convenient for some guests. That said, the staff is exceptionally attentive and quick to respond to any requests, ensuring a pleasant experience.
The menu also reflects the hotel's unique style. For example, the Club sandwich is not quite what you might expect, but it's still delicious in its own way.
Overall, I would recommend this hotel, especially to those who enjoy a more traditional and refined atmosphere.
Comment: Jun 22, 2025
Amstel Hotel Afternoon Tea
Food:
The food was was fine, nothing special). The tea was good. Overall the food and the tea together I would give a 3.5 out of 5 stars.
The chef had prepared well balanced courses with matching tea. Good job here!
Service:
However it was the service which did not match the 5 stars hotel as the Amstel hotel is. For example, the personnel gave us a small glass of water during the afternoon tea. We thought this is part of the arrangement (to refresh in between the courses). When we paid the bill we noticed that the hotel asked 9 euros for a small glass of water for which we did not ask.
Don't get me wrong, it's not about the 9 euros, it's about having a afternoon tea at a 5 stars hotel and the water is not included.
One other thing that gave us a bad experience is that the personnel couldn't "find" our bill. The personnel mentioned "there's something wrong with the bill which we're investing".
This can happen of course, but whe we finally got the bill, we did not get no apologies or whatsoever about the fact that we had to wait for the bill and the personnel could not tell us what the issue is.
Finally, the personnel is either junior or does not have experience with serving in a 5 stars hotel. You can see this with almost everything they do and say.
Personally I wont go to yhe Amstel hotel any soon. If I go to a 5 stars hotel, I expect to receive 5 stars service. Anything else that such places offer, in principle you can find at cheaper places as well. It's the service that should be unmatched. Unfortunately to say Amstel hote did not make this promise true.
Réponse de l'hôtel
Comment: Jul 7, 2025
Thank you for choosing our Intercontinental Amstel Amsterdam and providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to our staff's service. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad the quality of our afternoon tea was still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
Comment: Jun 16, 2025
High Tea experience
Emplacement
19 Krupówki, Zakopane, 34-500, Pologne|0,49 km du centre-ville
10 attractions touristiquesà moins de 0,50 km
Transportà moins de 1,00 km
Arrivée et départ
Arrivée à partir de :
14:00
Départ avant :
10:30
Bon à savoir
Veuillez contacter l'hôtel pour en savoir plus sur l'ajout de lits supplémentaires.
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