Shangri-La Hotel Kuala Lumpur

Shangri-La Hotel Kuala Lumpur

8.49 reviews
Ranked #8 in Kuala Lumpur hotels
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  • 9.8
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  • 8.8
    Luxury Travelers
  • 7.0
    Family Travelers
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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
1 (888) 271-2681Edit info
Set in the heart of Kuala Lumpur, this hotel is close to Kuala Lumpur Convention Centre and Petronas Towers. Other attractions include Kuala Lumpur Tower.

Dining options at Shangri La Hotel

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Kuala Lumpur include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. Spa amenities include spa services, massage/treatment rooms, beauty services, and a hair salon. This 5.0 star property has a business center and offers small meeting rooms, secretarial services, and limo/town car service. Complimentary high speed (wired) Internet access is available in public areas. This Kuala Lumpur property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). Business services and wedding services are available. Guest parking is complimentary. Additional property amenities include a poolside bar, a coffee shop/café, and a concierge desk.

There are 662 guestrooms at Shangri La Hotel Kuala Lumpur. Coffee/tea makers and minibars are offered. Bathrooms feature separate bathtubs and showers, phones, makeup/shaving mirrors, and bathrobes. In addition to complimentary newspapers, guestrooms offer multi line phones with voice mail. Air conditioned rooms also include desks, complimentary bottled water, blackout drapes/curtains, and welcome amenities. Guests may request hypo allergenic bedding and wake up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request.


Additional fees and deposits may be charged by the property at time of service, check in, or check out.


Swimming Pool
Spa Services
Fitness Center
Free WiFi
Internet Access
Free Parking
Laundry Services
Meeting Rooms
Business Center
Cribs Available
Air conditioning

Member Reviews(9)

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Klang, Malaysia

Shangri-La- Hotel Kuala Lumpur is 5-star Hotel. The hotels is most high class and the rooms here are great and service is very good. The hotels provide wedding package, conference room, spa and etc.

Recommended for:Business TravelersFamily TravelersLuxury Travelers
Portland, Oregon, USA

The Shangri-La is classic. It's right in an area that's good to go out at night in, but it also has a huge royal themed lobby that's a place to be seen. The high backed chairs facing the garden are a particularly nice place to meet up. Zipangu (designed by Super Potato) is a Japanese restaurant on the second floor with a see-through wine and sake cellar. The pool, tennis court, and spa are nice and busy areas and on the other side of the lobby there's a maze made out of hedges. It is an extravagant feeling place, and with the penthouse priced at about $6,000 U.S. it does on occasion host real royalty. Rooms with views of The Petronas Towers are given out on availability.

Recommended for:Family TravelersLuxury Travelers
Local from Kuala Lumpur, Malaysia

They have a very impressive concierge setting with large space and many staff at the concierge and many people walking around the place which makes you feel like you’re in a very busy hotel. To reach the hotel you have short distance to walk from the main road which is not too far. They also have a maze garden near the lemon court deli which really is a unique setting in the hotel. They have a tennis court which the patron there actually uses it. The view of the dining place is of the rainforest where there are big huge trees and the whole place is very comfortable because of the nice environment. The swimming pool also has an abandoned unmanned mini bar and an unmanned rescue station which really is a funny thing to see because why have the rescue station there at all. The gymnasium is one of the most complete gymnasiums. I’ve asked one of the staff that the most expensive room reaches around RM15,000 for one night. There were encyclopedia in that particular room.

Jakarta, Indonesia

Agree with the review that it is a strategically located hotel in Kuala Lumpur, suitable for business trips. The monorail helps a lot especially during rush hour when traffic is heaviest.

Recommended for:Business Travelers
Local from Kuala Lumpur
First to Review

I stayed at The Shangri-La Hotel Kuala Lumpur a few times between 2008/2009 and in 2011 because of a business trip. It's located nearby other hotels. The Swimming pool is marvelous and the customer service is excellent and friendly-they're also well trained and professional (Shangri-La Hotel Kuala Lumpur is a 5-star hotel). Located in the Golden Tri-angle, it's nearby to busy Sultan Ismail street, which is heaven for night life. There's a train (MONORAIL) nearby that can bring you from the city to KL SENTRAL (main METRO station that goes to the airport). It's also walkable to KLCC.If you don't mind spending the money, Shangri-La Hotel Kuala Lumpur is worth what you spend.

Local from Kuala Lumpur, Malaysia
Recommended for:Business TravelersLuxury Travelers
Papar, Sabah
Seattle, Washington, USA


Internet Access
  • Free WiFi
  • Computer station
Dining & Drinks
  • Bar/lounge
  • Poolside bar
  • Restaurant
  • Breakfast available (surcharge)
  • Coffee shop or cafe
  • Coffee/tea in common areas
  • Grocery/convenience store
Fitness & Recreation
  • Tours/ticket assistance
  • Shopping on site
  • Garden
  • Outdoor pool
  • Children's pool
  • Spa tub
  • Sauna
  • Full-service spa
  • Steam room
  • Health club
  • Limo or Town Car service available
  • Train station pickup (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking
Traveling with Children
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Supervised childcare/activities
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Pets not allowed
Services & Conveniences
  • Hair salon
  • Luggage storage
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • Designated smoking areas
  • One meeting room
  • Business center
  • Wedding services
  • Conference space
  • Porter/bellhop
  • Gift shops or newsstand
  • Conference center
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Shower only
  • Premium bedding
  • Hypo-allergenic bedding available
  • Turndown service
  • No rollaway/extra beds available
In-Room Dining
  • Minibar
  • Room service (24 hours)
  • Coffee/tea maker
  • Free bottled water
Media & Technology
  • Phone
  • Television in common areas
  • Satellite TV service
  • Premium TV channels
  • LCD TV
  • Daily housekeeping
Other Room Amenities
  • Air conditioning
  • Blackout drapes/curtains
  • Slippers
  • Bathrobes
  • Iron/ironing board
  • Desk
  • Free newspaper
  • In-room safe (laptop compatible)
Property Info
  • Total number of rooms - 662
  • Number of floors - 28
  • Express check-out
  • Express check-in
Shangri-La Hotel Kuala Lumpur

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