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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
WiFi
Parking
Air conditioning
Pool
Fitness Center
24-hour Front Desk Service
More about Ibis Mackay
Ibis Mackay
Located at Mackay Airport, Ibis Mackay offers comfortable and convenient accommodations, within 10 minutes' drive of Mackay CBD (Central Business District). You will find a 24-hour front desk at the property.
Ratings and reviews
Cleanliness4.7
Location4.4
Service4.4
Rooms4.4
Value4.5
Sleep quality4.5
Traveler reviews
Anonymous traveler
Comment: Mar 29, 2025
Stayed in: Mar 2025
Very convenient , only problem was the phone made a strange humming noise so we unplugged it . and the sink dripping noise was a bit annoying to sleep through, think it was from the aircon overflow. other wise great food and very convenient stay , will definitely stay again
Business traveler
Comment: Jul 2, 2025
Stayed in: Jul 2025
Disappointing
I stayed here for a day and had to extend my stay by one more day. I requested at the reception to continue in the same room, but was told I had to check out, pack all my belongings, come down to the reception with my luggage, wait in queue, and then check in again - only to find out that my new room was right next to the original one.
This could have been managed much better. A direct shift to the adjacent room without the unnecessary hassle would have made the experience far more pleasant. It seemed like a lack of coordination and experience on the part of the staff.
I hope the hotel improves how such simple situations are handled in the future.
As for me - never coming back here.
This could have been managed much better. A direct shift to the adjacent room without the unnecessary hassle would have made the experience far more pleasant. It seemed like a lack of coordination and experience on the part of the staff.
I hope the hotel improves how such simple situations are handled in the future.
As for me - never coming back here.
Business traveler
AU
Comment: Apr 11, 2025
Stayed in: Apr 2025
It’s an Ibis - great spot for the airport
Close to the airport! It’s an Ibis so you shouldn’t expect a fancy hotel. But it’s functional and is good for a work hotel or if you have an early flight. Comfy beds for sure. Great air conditioning. The restaurant is too expensive - go elsewhere.
Something that puzzled me about the room - there was alcohol, soft drink and snacks in the room but no minibar list, no information on what it was for etc etc. I didn’t touch it but without any information- maybe it’s complimentary?
Something that puzzled me about the room - there was alcohol, soft drink and snacks in the room but no minibar list, no information on what it was for etc etc. I didn’t touch it but without any information- maybe it’s complimentary?
Anonymous traveler
Comment: Feb 22, 2025
Stayed in: Feb 2025
Stay was just okay. I booked 2 twin rooms for my family. Asked for a wake up call, as we were taking an early morning flight, but it never came. The location to the airport is its main plusZ
Couple
Comment: Feb 15, 2025
Stayed in: Feb 2025
Time for the owners to shake it up- managers and a refurb
Why dont staff have uniforms and name badges? Some staff look completely inappropriate for customer facing positions and lack the skills to greet and converse simply with guests. The staff appear to lack training and support or maybe they are simply the wrong people to work in hospitality .Processes are painfully long for every simple request, check in is irritating and repetitive, for example if you have ALL of our details and they have been confirmed by using the online check in app as accor members for over 20 years WHY does everything need to be examined in minute details EVERY single time???? We have been emailed OTHER guests check out folios and private details more than once in the last year, this is unacceptable that the hotel breaches its own accor privacy policy and when I have attempted to contact the hotel and the general manager 4 times, there was NO reply at all, no care factor as to why my email address was connected to a stranger??? Staff seem to be unaware of the accor rewards and levels system.
As for the rooms AGAIN, the rooms are NOT being vacuumed between guests, we know this because when we remove our shoes we can feel dirt/stones etc on the carpet from work boots. This is unacceptable as is the fact that every time we stay at this ibis we bring along glen 20 disinfectant wipes to wipe down every surface and tv remote and light switches BECAUSE the staff DO NOT clean these areas, WE HAVE BEEN DOING THIS FOR A COUPLE OF YEARS . This is UNACCEPTABLE . House keeping is a hard job , but the staff are changing sheets and towels and not cleaning the rooms to any acceptable level. Does any manager EVER check the rooms???? AGAIN the rooms need a refurb its time well and truly , the airport authority and its owners need to get to this asap. If it was not for mining and resources contracts this hotel would be a lot quieter and all guests deserve a quality experience.
Breakfast : staff lethargic, really uninterested in anything really, could not be bothered with anything other than standing at the bar, NOT OK wrong people for this job. Cleanliness not good not acceptable in this restaurant, glasses still dirty with orange juice from previous use, cutlery take your chances as you wish, cheese and salami left on open plates in the heat , uncovered , not cooled as per food safety standards, yuk , do not eat, then the butter/margarine / jams should be cooled under ice in individual sachets as per food standards not open to everyone dipping in a knife - gross , unacceptable as per QLD HEALTH FOOD SAFETY REGULATIONS . The read table salt and pepper shakers are disgusting why have these not been replaced ?? so worn and dirty. Supermarket bread and pastries not appealing . lactose free milk for the few clients that this applies to. The yoghurts and the buffet display is unappealing you need to sort this out. Please note that the coffee machine only disperses lukewarm water fortea and coffee and is UNACCEPTABLE , however please note that the STAFF USE THE BAR EXPRESSO MACHINE for their own coffees in front of guests -nice one ibis.
OK for the one positive- the new restaurant dinner menu was great , a hit for sure, congratulations to Terence and BJ . the meals were fantastic quality and serving- sofitel standard. The scallops were beautiful, the lamb shanks delicious, and the morroccan lamb shoulder excellent- thankyou , we look forward to trying some of the other dishes next visit.
As for the rooms AGAIN, the rooms are NOT being vacuumed between guests, we know this because when we remove our shoes we can feel dirt/stones etc on the carpet from work boots. This is unacceptable as is the fact that every time we stay at this ibis we bring along glen 20 disinfectant wipes to wipe down every surface and tv remote and light switches BECAUSE the staff DO NOT clean these areas, WE HAVE BEEN DOING THIS FOR A COUPLE OF YEARS . This is UNACCEPTABLE . House keeping is a hard job , but the staff are changing sheets and towels and not cleaning the rooms to any acceptable level. Does any manager EVER check the rooms???? AGAIN the rooms need a refurb its time well and truly , the airport authority and its owners need to get to this asap. If it was not for mining and resources contracts this hotel would be a lot quieter and all guests deserve a quality experience.
Breakfast : staff lethargic, really uninterested in anything really, could not be bothered with anything other than standing at the bar, NOT OK wrong people for this job. Cleanliness not good not acceptable in this restaurant, glasses still dirty with orange juice from previous use, cutlery take your chances as you wish, cheese and salami left on open plates in the heat , uncovered , not cooled as per food safety standards, yuk , do not eat, then the butter/margarine / jams should be cooled under ice in individual sachets as per food standards not open to everyone dipping in a knife - gross , unacceptable as per QLD HEALTH FOOD SAFETY REGULATIONS . The read table salt and pepper shakers are disgusting why have these not been replaced ?? so worn and dirty. Supermarket bread and pastries not appealing . lactose free milk for the few clients that this applies to. The yoghurts and the buffet display is unappealing you need to sort this out. Please note that the coffee machine only disperses lukewarm water fortea and coffee and is UNACCEPTABLE , however please note that the STAFF USE THE BAR EXPRESSO MACHINE for their own coffees in front of guests -nice one ibis.
OK for the one positive- the new restaurant dinner menu was great , a hit for sure, congratulations to Terence and BJ . the meals were fantastic quality and serving- sofitel standard. The scallops were beautiful, the lamb shanks delicious, and the morroccan lamb shoulder excellent- thankyou , we look forward to trying some of the other dishes next visit.
Very good location
Mackay Airport, Christensen Circuit, Mackay, 4740, Australia|3.96 km from city center
10 things to dowithin 2.41 km
Airportwithin 0.42 km
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
C$23 (≈AUD 25)/person
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Please note, there is a 1.4% credit card surcharge when using a credit card.
This hotel accepts the following payment methods:
Cash
Ibis Mackay: FAQs
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